Privacy policy

At Mikaya, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.mikaya.com) or interact with us through any other channel.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information that helps us fulfill your orders and improve your shopping experience, including:

  • Personal details such as your name, phone number, email address, and shipping/billing address.

  • Payment information (processed securely through trusted third-party gateways; Mikaya does not store your card details).

  • Order history and preferences to provide better recommendations and customer support.

  • Technical data such as IP address, browser type, and device information — collected via cookies and analytics tools.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders efficiently.

  • Communicate order updates, offers, or service-related information.

  • Improve our website, product experience, and customer service.

  • Ensure safe transactions and prevent fraudulent activities.

We may also use anonymized data for internal analytics or trend analysis — without personally identifying any customer.

3. Cookies

Our website uses cookies (small text files) to:

  • Remember your preferences and shopping cart contents.

  • Provide a smoother, personalized browsing experience.

  • Analyze website traffic and performance.

You can disable cookies in your browser settings, but doing so may limit certain website features.

4. Data Security

We take reasonable measures to protect your personal information through secure servers, SSL encryption, and trusted payment gateways.
However, please note that no data transmission over the internet is 100% secure. Mikaya cannot guarantee absolute protection against all potential cyber risks.

5. Sharing of Information

  • Mikaya does not sell, rent, or trade your personal information.

  • We may share limited details with trusted service providers (like courier and payment partners) strictly for fulfilling your orders.

  • These partners are required to maintain the confidentiality and security of your information.

6. Your Rights

You have the right to:

  • Access, correct, or update your personal details.

  • Request deletion of your data (where legally permissible).

  • Opt out of promotional communications by following the “unsubscribe” link or contacting us directly.

To make any such request, please email hello@mikaya.com or call +91 7303242069.

7. Third-Party Links

Our website may contain links to other websites. Mikaya is not responsible for the privacy practices or content of these external sites.
We recommend reviewing their policies before sharing any personal information.

8. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations.
All revisions will be posted on this page with the updated date. Please review it periodically.

9. Contact Us

If you have any concerns, questions, or feedback regarding this Privacy Policy, feel free to reach us at:
📞 +91 7303242069
📧 hello@mikaya.com
🌐 www.mikaya.com