Return & Exchange Policy
Returns and refunds at a glance
- Return window: report damaged, broken or incorrect items within 48 hours of delivery.
- Eligible items: damaged, broken or incorrect items only. Change of mind and scent preference returns are not accepted, as each candle is made or packed to order.
- How to request: email hello@mikayaindia.com or WhatsApp +91 7303242069 with your order number and an unboxing video showing the issue.
- Return shipping cost: free. Customers do not pay to replace a damaged or incorrect item, and in most cases we do not ask for the item to be sent back.
- Resolution: a free replacement or exchange. If a replacement is not possible, a refund to the original payment method.
- Refund timeline: 7 to 10 business days after approval.
- Country: India.
Returns
We do not accept returns once an order has been shipped, as each candle is made or packed to order.
Slight variations in colour, texture or scent intensity are natural in handmade products and do not qualify as defects.
If your order arrives damaged, broken or incorrect, please inform us within 48 hours of delivery with a short unboxing video showing the issue clearly from the moment the package is opened.
Exchanges
Where a product is confirmed to be damaged or incorrect, we offer a replacement or exchange at no extra cost. Exchanges are processed after the claim has been verified by our team. If the product is out of stock, you may choose a replacement of equal value or request a refund.
Refunds
Refunds are initiated only if a replacement is not possible. Once approved, the refund is processed to your original payment method within 7 to 10 business days. Shipping and handling charges on the original order are non-refundable.
The decision to approve an exchange, replacement or refund rests with the Mikaya quality team after reviewing the unboxing video.
Need help?
Call or WhatsApp +91 7303242069 or email hello@mikayaindia.com within 48 hours of delivery.