Frequently Asked Questions

The wax is 100% natural. The fragrance oils are synthetic, made to IFRA safety standards — we use fragrance oils rather than essential oils because they hold scent longer and stay consistent, and we say so plainly rather than call them "natural."

Browse by mood or room on the site, or check any product page for its top, heart and base notes.

We've sold over 1,000 candles across two exhibitions before launching online — this isn't our first batch.

Every candle is hand-poured in small batches using 100% natural wax, with COA-verified raw materials and IFRA-compliant fragrance oils. We test each batch before it reaches you.

Every candle is hand-poured in India, in small batches, not mass-produced.

Only before your order enters production or packing — since every candle is made to order, this window is short. Contact us as soon as possible if you need to cancel.

We don't accept returns for change of mind, since every candle is made or packed to order. If your order arrives damaged, broken or incorrect, tell us within 48 hours with an unboxing video and we'll make it right.

Yes, pan-India only at present.

Processed in 1–2 business days, then 4–6 business days to metro cities, 6–9 to other regions.

Contact us within 48 hours of delivery with an unboxing video showing the issue.

Yes, pan-India, with multi-address dispatch for corporate orders.

Tiered by product, quantity and customisation — share your brief for a clear quote.

Ready-made sets ship in about 3–4 working days, customised in 5–7, bespoke a little longer.

Just ten pieces for gifting. Custom labels and branding unlock from fifty, and fully bespoke orders from a hundred.

Treat any open flame with normal care — keep it away from children, pets and flammable materials, and never leave it unattended.

Yes — IFRA-compliant, and our raw materials are COA-verified before use.

Synthetic, made to IFRA safety standards. We don't call it "natural fragrance" because it isn't.

100% natural wax across the range.